Shipping Policy

Last Updated: September 8, 2026

Thank you for shopping with Hanaglowcream. We are committed to delivering your skincare products safely and as quickly as possible.

1. Shipping Coverage

We currently offer delivery across Pakistan.

Orders are delivered through our trusted courier partners to the address provided during checkout.

2. Order Processing

Orders are usually processed and dispatched within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or high-order periods, processing may take slightly longer.

3. Delivery Time

Estimated delivery time is generally:

Major Cities: 2–4 business days
Other Areas: 3–7 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, public holidays, courier issues, remote locations, incorrect address information, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any free-shipping offers will be subject to the terms and conditions mentioned in the relevant promotion.

5. Cash on Delivery (COD)

If Cash on Delivery is available for your location, you can pay the required amount to the courier at the time of delivery.

Please make sure that your phone number and delivery address are correct when placing your order.

6. Order Tracking

When available, tracking information may be provided after your order has been dispatched.

You may use the tracking information to check the status of your shipment through the relevant courier service.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, including:

• Full name

• Complete address

• City

• Area

• Active phone number

Hanaglowcream will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect address or failed delivery.

8. Delayed or Failed Delivery

If your order is delayed beyond the estimated delivery period, please contact us with your order number.

We will coordinate with the courier company to investigate the shipment and provide you with an update.

9. Damaged Package

If your parcel arrives visibly damaged, please take clear photos or videos of the package before opening it and contact us as soon as possible.

Any claim for a damaged, incorrect, or missing product will be handled according to our Return & Refund Policy.

10. Contact Us

If you have questions regarding shipping or your order, please contact Hanaglowcream through the contact information available on our website.

We will be happy to assist you.

Thank you for choosing Hanaglowcream. 💖

Hanaglowcream — Glow with Confidence ✨