Refund policy

Return & Refund Policy

Last Updated: September 8, 2026

Thank you for shopping with Hanaglowcream. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

1. Returns

We accept returns only in the following situations:

  • You received a damaged or defective product.

  • You received the wrong product.

  • Your order is incomplete or a product is missing.

For hygiene and safety reasons, we generally do not accept returns or exchanges for products that have been opened, used, or tested, unless the product is defective or the wrong item was delivered.

2. Return Time Period

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To request a return, please provide:

  • Your order number

  • A clear description of the issue

  • Clear photos/videos of the product and packaging

  • Proof of purchase, if required

Requests submitted after 48 hours may not be accepted.

3. Damaged or Incorrect Orders

If your parcel arrives damaged or you receive the wrong product, please contact us as soon as possible.

After reviewing your claim, Hanaglowcream may offer:

  • A replacement product, or

  • A refund, depending on the situation.

Please keep the original product and packaging until your claim has been reviewed.

4. Non-Returnable Items

For health, hygiene, and safety reasons, the following products are generally non-returnable once opened or used:

  • Skincare creams

  • Serums

  • Face polishes

  • Acne care products

  • Other opened or used skincare products

We cannot accept returns simply because a customer has changed their mind, does not like the fragrance/texture, or does not experience the expected cosmetic results.

5. Refunds

Once your return or claim is approved, we will inform you about the refund process.

Depending on the payment method, refunds may take several business days to appear in your account.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending the wrong product or a damaged/defective item.

6. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Orders that have already been processed, dispatched, or shipped may not be eligible for cancellation.

7. Exchange

We may provide an exchange if you received:

  • The wrong product

  • A damaged product

  • A defective product

Exchanges are subject to product availability.

8. How to Contact Us

For return, refund, or exchange requests, please contact Hanaglowcream through our official customer support channel and provide your order number and details of the issue.

We will review your request and respond as soon as possible.

9. Policy Changes

Hanaglowcream reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.

Thank you for choosing Hanaglowcream. 💖

Hanaglowcream — Glow with Confidence ✨