Privacy policy

Privacy Policy

Last Updated: September 8, 2026

At Hanaglowcream, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Full name

  • Delivery and billing address

  • Phone number

  • Email address

  • Order and purchase information

  • Payment-related information required to process your order

  • Information you provide when contacting customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm and communicate about your orders

  • Provide customer support

  • Process payments

  • Respond to questions and requests

  • Improve our website, products, and services

  • Send promotional or marketing communications where permitted

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers.

Hanaglowcream does not need to store your complete payment-card information on our own systems when payment is processed by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and help us improve our services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We may share necessary information with trusted third parties when required to operate our business, including:

  • Shopify and website service providers

  • Payment processors

  • Courier and delivery companies

  • Technology and analytics providers

  • Marketing or advertising service providers, where applicable

  • Government authorities or other parties when required by law

We do not sell your personal information for money.

6. Order and Delivery Information

When you place an order, we may share the necessary information, such as your name, phone number, address, and order details, with our courier or delivery partners so that your order can be delivered.

7. Marketing Communications

If permitted by applicable law, we may send you promotional messages, special offers, product updates, or other marketing communications.

You may unsubscribe from promotional emails or contact us to request that we stop sending marketing communications.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We may retain your personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

Hanaglowcream is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services.

We do not knowingly collect personal information from children for the purpose of making unauthorized purchases.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain personal information.

To make a privacy-related request, please contact us using the contact information provided on our website.

13. Changes to This Privacy Policy

Hanaglowcream may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Hanaglowcream through the contact information provided on our website.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hanaglowcream@gmail.com or contact us at Chibban Road, Faisalabad 38000, Pakistan.

Hanaglowcream — Glow with Confidence ✨